We stand behind our merchandise 100% regarding workmanship and defects.1. All returned items must be in the original packaging.
2. Any items returned for reasons other than defects must be returned within 30 days, unused, unwashed, and in the original packaging. We will not accept returns on items that were exposed to cigarette smoke, pets or chemicals.
3. We will not give a credit or refund for used or washed merchandise.
4. If you have received a defective item from us, return the item and a copy of your invoice. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.
For orders that are damaged in shipping: Please notify us immediately so we can take the proper steps to replace the damaged merchandise. If the return meets the above conditions, please return the product along with a copy of the receipt to:
Imse Vimse USA - Returns
1915 Pinehurst Drive
Nashville, TN 37216